Privacy Policy

Depending on how you interact with us, we may collect information such as:

• Name
• Email address
• Phone/WhatsApp number
• City, state, and country
• Company or business details
• Product, industry, and export/business information
• Webinar or program registration details
• Billing and GST information
• Transaction and payment reference details
• Information submitted through forms, surveys, assessments, or enquiries
• Website usage, device, browser, IP address, cookies, and analytics information
• Communications with our support or sales team

Payment information may be processed by third-party payment providers. We generally do not directly store your complete card or banking credentials.

We may use your information to:

• Respond to your enquiries
• Process registrations and purchases
• Provide webinars, courses, coaching, and other services
• Provide customer support
• Send webinar links, reminders, and program updates
• Send payment, account, and service-related information
• Maintain customer and business records
• Improve our website, programs, and services
• Measure website and advertising performance
• Prevent fraud and maintain security
• Meet applicable legal, accounting, and regulatory requirements

We may use your information to respond to your enquiries, provide customer service support, and send important information regarding services you have requested, registered for, or purchased.

These communications may be sent through different channels, including Email, SMS, WhatsApp, and Telephone/Voice Calls.

Marketing Communications

Where you have separately provided your consent, we may also send you marketing and promotional communications regarding:

• Webinars and workshops
• Training programs and memberships
• Educational content
• Events
• New services
• Offers and promotions
• Other relevant Ketan BizLife updates

Marketing communications may be sent through WhatsApp, SMS, Email, and Telephone/Voice Calls.

Our website may use cookies, pixels, analytics tools, and similar technologies to understand website usage, measure advertising performance, improve our services, and provide relevant marketing.

You may manage cookies through your browser or available cookie settings.

We may share necessary information with trusted service providers that help us operate our business, including providers for:

• Website hosting
• CRM and customer management
• Payment processing
• Email, SMS, and WhatsApp communication
• Webinar and course delivery
• Marketing automation
• Advertising and analytics
• Customer support
• Accounting and other business operations

These providers may process information according to their own privacy policies and applicable contractual obligations.

We may also disclose information where required by applicable law, legal process, or government authority.

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legal, accounting, taxation, security, or dispute-resolution purposes.

Subject to applicable law, you may request to:

• Access information concerning your personal data
• Correct or update inaccurate information
• Request deletion/erasure where applicable
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Raise a privacy-related grievance

Requests may be subject to reasonable identity verification and applicable legal requirements.

To submit a privacy request, contact us at [email protected].

Our website and services may use or link to third-party platforms.

These third parties may have their own privacy policies and data-processing practices. Ketan BizLife is not responsible for the independent privacy practices of third parties that we do not control.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable law.

The latest version will be published on our website with an updated revision date.

For privacy-related questions, requests, or complaints, please contact: